Right of withdrawal
Your cancellation policy
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the date on which the contract was concluded.
To exercise your right of withdrawal, you must inform us, Grünwelt Wärmestrom GmbH, Girmes-Kreuz-Str. 55, 41564 Kaarst, Germany, Tel.: 0800 5555 772, Fax: 0800 5555 774, Email: kundenservice@gruenweltenergie.de, of your decision to withdraw from this contract by means of a clear statement, for example by post, fax, or email. You may use the attached model withdrawal form for this purpose, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your notice of exercising the right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs, without undue delay and no later than fourteen days from the day on which we receive notice of your withdrawal. This excludes any additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us. For this reimbursement, we will use the same means of payment that you used for the original transaction unless expressly agreed otherwise with you. In no event will you be charged any fees for this reimbursement.
If you requested that the supply of electricity should begin during the withdrawal period, you must pay us an appropriate amount corresponding to the proportion of the services already provided up to the time you informed us of the exercise of the right of withdrawal, compared with the total scope of services provided for in the contract.
Model withdrawal form
If you wish to withdraw from the contract, please complete and return this form.
To
Grünwelt Wärmestrom GmbH
Girmes-Kreuz-Str. 55
41564 Kaarst
Fax: 0800 5555 774
Email: kundenservice@gruenweltenergie.de
I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*) / provision of the following service (*)
Ordered on (*) / received on (*): _______________________
Name of consumer(s): ____________________________________________
Address of consumer(s):
____________________________________________________
____________________________________________________
Signature of consumer(s) (only if this form is notified on paper): ___________________________
Date: _____________________
_______________________________
(*) Delete as appropriate.
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